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Returning an item

If you're not completely satisfied with an item and it is unused, unfitted and in it's original (undamaged/unsoiled) packaging you can return it to us within 30 days of order receipt for a refund or exchange subject to compliance with the terms & conditions of sale and return. 


To open a return please follow these easy steps:

  1. Login to your account via 'My account' on the top of our website
  2. Navigate to 'My Orders' within 'My Account'
  3. Select the order you wish to return
  4. Follow the on-screen returns process

 

Once you have processed your return please print a copy of the return form and place it inside the outer case ensuring that all items have been well packaged for a safe return journey. Please also print a copy of this document (Return Label) and ensure you enter your order number to help us easily identify your return.

Before you book a courier please ensure you have thoroughly read our terms & conditions and our returns policy which is available at the footer of our site. Please be aware we strictly align with these policies.

Please allow up to 14 working days for your parcel to reach us and for your refund to be processed however we aim to process within 2 days of receipt.

 Before you repackage your order please review our essential repackaging guidance below. 


Please Note: We can no longer accept in store returns with a zero tolerance policy in place (i.e.: all returns should be delivered by way of courier).


 

If you do not have access to your account or did not register an account you can still carry out a return via our traditional returns form which you can download here: Returns Form


Terms & Conditions

  1. Products should be returned in unsoiled / clean packaging with all internal packaging and parts present.

  2. In majority of cases we will reserve our right to replace a faulty item opposed to refunding. Should you prefer a refund this will be treated as a standard return.

  3. For items confirmed as faulty we will arrange a paid collection in most circumstances.

  4. We cannot accept returns on items classified as made to order, special order, sale or bespoke. Applicable items will be clearly labelled on their individual product pages.

  5. All returns must be received back at our depot within 30 days from the date you receive the order to be eligible for a refund.

  6. All returns must be inline with our 'Essential Repackaging Guidance' otherwise this will affect your refund.

 

 

Essential Repackaging Guidance

  • Please ensure all items are in clean original packaging - failure to do so will affect your refund

  • Please ensure all items are returned as received, i.e.: good condition - failure to do so will affect your refund

  • Please do NOT use sticky tapes to reseal product packaging - failure to do so will affect your refund

  • Please pack all items into a cardboard outer box/boxes to protect product & product packaging - failure to do so will affect your refund

Returns FAQ

> What is your returns policy?

> How do i make a return?

> Do I need to contact you first?

> How long do I have to make a return?

> Does my return have to be in original packaging?

> What is our address?

> What if my item is faulty?

> Can I return in store?

Need More Help?

Should you need further assistance you can contact our customer services department by any means found here.

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