1. Products should be returned in unsoiled / clean packaging with all internal packaging and parts present.

2. In majority of cases we will reserve our right to replace a faulty item opposed to refunding. Should you prefer a refund this will be treated as a standard return.

3. For items confirmed as faulty we will arrange a paid collection in most circumstances.

4. We cannot accept returns on items classified as made to order, special order, sale or bespoke. Applicable items will be clearly labelled on their individual product pages.

5. All returns must be received back at our depot within 30 days from the date you receive the order to be eligible for a refund.

6. Any return greater than than the value of £1000 (either product or order) will incur a 15%  restocking charge.

7. All returns must be inline with our 'Essential Repackaging Guidance' otherwise this will affect your refund.

• Please ensure all items are in clean original packaging - failure to do so will affect your refund

• Please ensure all items are returned as received, i.e.: good condition - failure to do so will affect your refund

• Please do not use excessive amounts of sticky tapes to reseal product packaging - failure to do so will affect your refund

• Please pack all items into a cardboard outer box/boxes to protect product & product packaging - failure to do so will affect your refund

If you're not completely satisfied with an item and it is unused, unfitted and in it's original (undamaged/unsoiled) packaging you can return it to us within 30 days of order receipt for a refund or exchange subject to compliance with the terms & conditions of sale and return. 

To open a return please follow these easy steps:

1. Login to your account via 'My account' on the top of our website
2. Navigate to 'My Orders' within 'My Account'
3. Select the order you wish to return
4. Follow the on-screen returns process

No, there is no requirement to contact us prior to making a return however you may wish to check with us prior to returning a faulty item.

You have up to 30 days from the date you receive your order to return your order to our depot. Returns received after this period may be rejected or a handling fee applied in rare cases.

Yes, all products must be unused, in a saleable condition and in their unsoiled and undamaged original packaging with all labels still visible and attached. If an item is returned with soiled or damaged packaging we may reject it an 'unsaleable' or impose a repackaging fee of £10.

Our Packaging Policy: Return it in the condition you would expect to receive it.

Your item(s) and completed returns form can be posted to the address below:

Clanbay, 11a Upper Edward Street, Newry, Co. Down, BT35 6AX

Please note our general policy is not to accept in store returns as separate personnel run the front of house operations. In some very rare scenario's we may agree to accept a return in store with a handling fee of 20% applied however these instances should be pre-agreed with a service agent. 

If you believe an item is faulty or has been damaged in transit you should contact our help desk as soon as possible to commence the warranty process. We will require the following information:

1. Your Order Number

2. Product Reference

3. Details of the Fault / Damage

4. Images of the Fault / Damage

5. Images of the Product Packaging (only for damages)

Please note no product is accepted as faulty until the claim or product have been reviewed/assessed by a member of our technical team. In some cases we may require a report from your qualified installer to confirm any faulty claim.

If your item has been damaged in transit and reported within 10 days of receipt and you are returning it or it is to be collected we will require completion of this form - Download.

Please be aware that delivery charges on Mirrors/Glass are non-refundable as these are incurred on specialist services.

Unfortunately following some recent misinterpretation of our returns policy, we can no longer accept returns in store. This is a strict policy thus any attempted in-store returns will unfortunately be rejected. We apologise for any inconvenience this may cause.

All returns should be delivered by way of a courier where the tracking information will serve as your proof of receipt.

Please be aware, our in-house sales team have no access to our online sales systems and are therefore unable to assist with any order or return related queries. Any queries or issues should be lodged via the ideas4lighting ticket desk system or via phone call.