Product & Service
CONV19 - Open for Business
Free UK/ROI Delivery over £50*

Shipping Information

We deliver throughout Europe and the rest the world with FREE Delivery offered to the UK Mainland, Northern Ireland and the Republic of Ireland for parcel consignment orders over £50.

Many of our products are classed as 'big and bulky' and must go by pallet, in these instances we unfortunately cannot offer free delivery. Our system is designed to virtually build a pallet so you can achieve the best possible value when ordering multiple items. 

For all other countries, delivery charges are calculated at the time of checkout based on what's in your basket and your geographical location. This information will be added to your basket so you can review before purchasing.

Shipping Couriers / Agents

We partner with a selection of high performing Shipping Couriers to ensure a safe and fast delivery:

  • Royal Mail

  • DPD

  • DHL

  • UPS

  • FedEx

  • TNT

 

Dispatch & Delivery Time frames

Our operation is designed to get your order prepped and shipped in the shortest amount of time.

Dispatch times will vary from product to product and you will find this information just below the product price on each individual product page.

Delivery times are dependent on your Courier selection and location and start at 2 Working Days for 'Zone 0' Countries working up to 7-10 Working Days for 'Zone 10' Countries. Have a look at some of our popular shipping locations below:

  • UK: 2 Working Days

  • Ireland: 2 Working Days

  • Germany: 3 to 4 Working Days

  • Sweden: 3 to 4 Working Days

  • USA: 3 to 5 Working Days

  • Australia: 5 to 7 Working Days

  • Dubai: 3 to 4 Working Days


If your country doesn't appear above, please refer to our Country Zoning Chart and relative information below:

  • Zone 1: 2 to 3 Working Days

  • Zone 2: 2 to 3 Working Days

  • Zone 3: 2 to 4 Working Days

  • Zone 4: 3 to 5 Working Days

  • Zone 5: 4 to 7 Working Days

  • Zone 6: 3 to 4 Working Days

  • Zone 7: 4 to 5 Working Days

  • Zone 8: 5 to 7 Working Days

  • Zone 9: 6 to 10 Working Days

  • Zone 10: 7 to 14 Working Days


Delivery may take longer in the following instances:

  • You have ordered multiple items with different individual dispatch times, in most cases we try to consolidate all products before shipping

  • Your order has to be delivered via Pallet

  • You have ordered a bespoke or custom order item

  • It is a Bank or National Holiday period

  • Your order has to be delivered on pallet

 

Checking your order status

You can check your order status (and Tracking information) using the below button, noting the following Order Status Terminology:

  • Processing Order: You order has been received

  • Awaiting Dispatch: Your order has been packed and labelled ready to ship

  • Awaiting Stock: Your order is inbound from one of our European Depots

Export Shipping Jargon

We aim to ship all our orders via Road or Air Freight in either parcel or pallet form. If a product is larger than 120x100cm in its disassembled state we may have to send via Sea freight which can take up to 3 weeks for delivery. In these rare cases we always contact you first!

We ship all our orders under 'Incoterms 2010 - DAP' model to your doorstep, duties and taxes unpaid.

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