You have the right to cancel an order up to 14 days from the date the order was placed and before the order has been dispatched. This does not affect your right to return which is up to 30 days from the date the order was received. If you choose to cancel an order, please follow these steps:

  • Log in your account on our website
  • Locate the order in your orders list
  • Click 'cancel order'
  • You will receive your refund automatically

If you would like to cancel an order after 14 days / dispatch, please refer to our standard returns policy for more information. 

If you require any assistance with the above process, please contact our customer services desk. 



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